category

AI

Generative AI is ending the Internet as we know it
07 March 2024

Generative AI is changing how blog posts and content is created and consumed on the Internet, leading to the redundancy of long form prose content.

Enabling AI with the Ability to Place Phone Calls: Task Fulfillment Using Generative AI and Amazon Connect
03 August 2023

Enabling AI to place phone calls, this blog explores task fulfillment using cutting-edge technologies like ChatGPT, Amazon Lex, and Amazon Connect. It outlines the process of creating an intelligent chatbot that can autonomously make calls to real people, reflecting on the historical milestone of Google's Duplex, and delves into the modern advancements that make this innovation both accessible and customizable.

Transforming Contact Center Experiences: A Detailed Overview of Queue Selection using Generative AI
23 June 2023

In this blog post we will be looking at using generative AI to perform queue selection in Amazon Connect

Using Stored Prompts with Lambda and OpenAI ChatGPT
09 June 2023

In this blog post we are looking at how to used the concept of Stored Prompts with a generative AI service such as ChatGPT from AWS

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