Hello I'm Ian, an AWS Solutions Architect and technical creative.

I architect and design interesting solutions predominantly in AWS 🔨✨

Latest Posts

Generative AI is ending the Internet as we know it
Ian Ryan
Ian Ryan

Generative AI is changing how blog posts and content is created and consumed on the Internet, leading to the redundancy of long form prose content.

Enabling AI with the Ability to Place Phone Calls: Task Fulfillment Using Generative AI and Amazon Connect
Ian Ryan
Ian Ryan

Enabling AI to place phone calls, this blog explores task fulfillment using cutting-edge technologies like ChatGPT, Amazon Lex, and Amazon Connect. It outlines the process of creating an intelligent chatbot that can autonomously make calls to real people, reflecting on the historical milestone of Google's Duplex, and delves into the modern advancements that make this innovation both accessible and customizable.

Transforming Contact Center Experiences: A Detailed Overview of Queue Selection using Generative AI
Ian Ryan
Ian Ryan

In this blog post we will be looking at using generative AI to perform queue selection in Amazon Connect

Using Stored Prompts with Lambda and OpenAI ChatGPT
Ian Ryan
Ian Ryan

In this blog post we are looking at how to used the concept of Stored Prompts with a generative AI service such as ChatGPT from AWS

Amazon Connect: Embracing Modular Flows for Enhanced Efficiency and Scalability - Part 2
Ian Ryan
Ian Ryan

In this second part of the series of blog posts around a modular Amazon Connect solution, we will be looking at how a front end can be designed to allow the easy configuration of the contact center.

Amazon Connect: Embracing Modular Flows for Enhanced Efficiency and Scalability - Part 1
Ian Ryan
Ian Ryan

In this first blog post in the series we will be looking at how using modular flows can improve the operations of a contact centers. Specifically looking at how Amazon Connect will execute these modules and their configuration.

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