Amazon Connect

Enabling AI to place phone calls, this blog explores task fulfillment using cutting-edge technologies like ChatGPT, Amazon Lex, and Amazon Connect. It outlines the process of creating an intelligent chatbot that can autonomously make calls to real people, reflecting on the historical milestone of Google's Duplex, and delves into the modern advancements that make this innovation both accessible and customizable.

In this blog post we will be looking at using generative AI to perform queue selection in Amazon Connect

In this second part of the series of blog posts around a modular Amazon Connect solution, we will be looking at how a front end can be designed to allow the easy configuration of the contact center.

In this first blog post in the series we will be looking at how using modular flows can improve the operations of a contact centers. Specifically looking at how Amazon Connect will execute these modules and their configuration.

In this blog post we are going to show how a queue can be set up to allow the caller to control their queue music, allowing skipping and stopping of the music while they wait.