Blog

In this second part of the series of blog posts around a modular Amazon Connect solution, we will be looking at how a front end can be designed to allow the easy configuration of the contact center.

In this first blog post in the series we will be looking at how using modular flows can improve the operations of a contact centers. Specifically looking at how Amazon Connect will execute these modules and their configuration.

In this blog post we are going to show how a queue can be set up to allow the caller to control their queue music, allowing skipping and stopping of the music while they wait.